Terms and Conditions
The use of this website confirms your acceptance of the terms and conditions set forth below and presented
herein. Please read them carefully before using the website. If you do not agree with any section of the terms
and conditions, please send an email to firstname.lastname@example.org before making use of this website.
Undertrail.com Travel Agency does not guarantee that access to its applications will be uninterrupted or
fault free, that faults will be corrected, or that the website or server are free of viruses or other harmful
components. Under no circumstances may this Travel Agency be deemed responsible for any direct or indirect
damage, or for consequential damages, including, without limitation, lost profits, replacement cost of products,
incompetence in the use of contents, access mistakes due to mouse clicks, even in the event that this Travel
Agency is warned of such possible damages.
This website is offered to you conditioned upon your acceptance without modification of all terms, conditions
and clauses herein. The relationship between you and the Travel Agency website will be of independent
contractors. None of the parties (including agents or employees) may be considered or constituted as
partnerships, joint ventures, trusts, employees and/or common agents.
You may not assign, agree, subcontract or delegate your rights, duties and obligations stated herein.
Organization and Responsibilities
This website belongs to Undertrail Travel Agency (the “Travel Agency”) which declares that it acts as
intermediary between the users and the suppliers of air or ground transportation services, or any other
service purchased through the website of this Travel Agency. In this sense, the Travel Agency agrees to comply
with the intermediary services mentioned without prejudice to the exceptions specified in these General Conditions,
and is not responsible if these suppliers do not comply with their obligations, nor for unforeseen events resulting
from strikes, weather conditions, delays, earthquakes, quarantines, as well as for any material, personal or moral
prejudices suffered by the user due to the loss, damage or theft of luggage, nor for accidents, illnesses or deaths.
In regards to the above mentioned events, the user should complain directly to the suppliers of the failed service,
and the Travel Agency will assist the user as far as possible. The present General Conditions are governed by the
civil mercantile legislation and other applicable laws.
This website in its role as travel agency is subject to the responsibility scheme established by law 300/96,
by decree 1075/97, and by other regulatory decrees or rules that modify, add, reform or substitute them.
This Travel Agency is subject to the responsibility scheme established by law 300/96, Regulatory Decree 1075/97,
Decree 2438 of 2010, and the regulations that modify, add or reform them. The responsibility of the person or
company that organizes the tourist plan or package is limited to the intermediation of services. The agency is
not accountable to the user regarding air or ground transportation services, and in accordance with the conditions
of the contract.
Reimbursement policies regarding services cancelled due to force majeure or acts of nature, action or omission by
third parties or by the User not attributable to the travel agency, before or during the trip, that might be the
object of refund, shall be defined by each supplier and they will be confirmed once the travel documents are booked
and issued, as well as any applicable penalties or deductions. The travel agency is not responsible for the amount
required as reimbursement. Pertinent refunds shall be made by the supplier of the service according to its
reimbursement policy. The Travel Agency will not be responsible for any refund nor will it accept any interest
charges over such amount.
The Agency is not responsible before the User for events such as accidents, strikes, riots, earthquakes, extreme
climate conditions, security conditions, political factors, entry permit or visa refusals, the User’s legal issues,
health issues, or any other type of force majeure or acts of nature that might take place before or during the trip.
In case of force majeure or acts of nature, before or during the trip (accidents, strikes, riots, earthquakes, climate
conditions, security conditions, political factors, entry permit or visa refusals, health issues, amongst others), or
just to guarantee the success of the trip, the supplier and/or the agency may modify, replace or cancel itineraries,
dates, flights, optional services, which is already accepted by the User at the time of purchase.
In case a visa is required, the Travel Agency may provide advisory services, but all matters related to the application
process, required documents, analysis, costs, length of time, and approval or refusal is the relevant consulate’s exclusive
decision. In case a visa is refused, there shall be no reimbursement of the amount paid by the applicant. In any case,
the application process and the compliance with the informed requirements will be the exclusive responsibility of the User.
Payment conditions are specified in the specific terms and conditions of each plan. The amount and method of payment of
deposits or advances, tickets, reservations for sport or cultural events, fairs, exhibitions and similar events shall be
subject to the conditions of the company that organizes such events, and they shall be informed at the time of purchase.
The User shall be the sole responsible for the custody of luggage and travel documents. The Travel Agency may give advice
in case of loss, but under no circumstances will it be responsible for the loss, damage, or deterioration of such items.
The Travel Agency shall inform the User of restrictions applied by airlines regarding forbidden items, maximum weight and
number of pieces of luggage for each passenger, type of person allowed in certain tourist sights, limitations or access
restrictions due to maximum capacity. Nevertheless, it will be the User’s exclusive responsibility to comply with such
policies, which may vary by decision of the transport company or the supplier of services.
All prices, fares, taxes, rates or contributions quoted are subject to change, availability and validity without prior notice.
They must be accepted by the User at the time of issuance of the travel documents. Restrictions and conditions apply for each
fare published according to its own validity. Cancellation policies, penalties, restrictions and particular conditions of the
plan shall be informed to the User at the time of issuance of the travel documents.
The User declares that he/she fully knows and accepts these conditions, which constitute the sole and total agreement,
exclusive of any pact or legal disposition to the contrary regarding the terms, conditions and restrictions of the
Authorizations, Licenses and Trade Marks
The Travel Agency is the owner of this website and has the pertinent authorizations for the use of the images, graphics,
icons, characters, music, texts, software, videos and other contents (the “contents”) as well as the HTML, CGI, WS
encodings, and other codes and texts in any format (the “code”) used to implement this website.
No code or content may be modified, altered, copied, distributed, retransmitted, exposed, used, reproduced and/or
published under no circumstance, with the exception of what is expressly authorized by these regulations, and in the
instructions of each section of this website.
Through the acceptance of these conditions, the User that submits reviews, images, videos or comments to the website,
accepts granting this Travel Agency the non- exclusive, royalty free, perpetual, irrevocable and fully sub licensable
right to use, reproduce, modify, adapt, publish, translate, create derivative works, distribute and publicly display
such submissions, images, videos or comments throughout the world in any media. The User also authorizes this Travel
Agency and its sub licensees to use the name, if there is one, which you submit in connection to your review or comment.
Any modification or use of the content or code of this website for purposes different to those allowed constitutes a
violation of the copyright and other intellectual property rights, as well as of the criminal laws applicable to this
The Users, and in general, anyone who wishes to establish a link between any website, and any page on this website,
must respect the corporate image and the logo of this Website. You may not establish links from this website to other
websites where there is no logo or any element that identifies this Travel Agency as the owner of this website.
All of the above has to be done with a previous written authorization of use by this Travel Agency.
This website has been designed only and exclusively for your personal use. It is forbidden to sell the content, products,
information, software, and services obtained from this website. The contents of this website are registered under
copyright laws; they are trademarks of this Travel Agency.
All software that is made available for download from this website is copyrighted. Its use is governed by the terms of the
end user license agreement, which accompanies or is included with the Software (License agreement). You may not install or
use any Software that is accompanied by or includes a License Agreement unless you first agree to the License Agreement
terms. For any software made available for downloading from this website, not accompanied by a License Agreement, the
proprietor of the same grants the user a personal nontransferable license to use the Software in accordance with the
terms and conditions stated in this document.
Technical Requirements for Access
To access the Website, the USER must be connected to the internet, pay the pertinent rates for access and connectivity,
and have the necessary hardware and software to access the internet, including a suitable device (computer, phone, etc.)
and a modem or other access device.
The correct access and use of certain website contents and services, implies the download to your hardware of certain
software programs and other logical elements.
The User is solely and exclusively responsible for such download and installation, disclaiming this Travel Agency of any
type of responsibility derived from it. On the home page the User is informed of the characteristics required to see
and use the Website in the correct way.
The information, software, products and services published on this Website may include inaccuracies or errors,
including pricing errors. In particular, this Travel Agency does not guarantee the accuracy of, and disclaims all
liability for any errors or other inaccuracies relating to the information and description of the content and/or
services displayed on this Website, which in some cases are provided by the suppliers of these services. In addition,
this Travel Agency expressly reserves the right to correct any pricing errors on the Website, and/or pending
reservations made under an incorrect price. In such event, if available, this Travel Agency will offer you the
possibility to keep your pending reservation at the correct price, or will cancel your reservation without penalty,
as long as it complies with the above mentioned characteristics.
Additional terms and conditions could be applied to the bookings, purchase of goods and services, and other sections
on this Website, depending on the specific service provider. You, as User, agree to accept such clauses.
The simple fact of registering to participate in any trip under these general conditions implies that nothing should be
assumed or imagined as included if it is not described in the programs.
Limitations of Personal or Commercial Use
This website can only be used to make legitimate reservations or purchases, and may not be used for any other purposes
different to those described herein. No speculative, false or fraudulent reservations shall be made. You, as User,
declare that you are at least 18 years of age, and that you possess the legal authority to make use of the website, and
to accept the legal and financial obligations that this entails. You accept that you are aware of all the responsibilities
that derive from the use of the Website of this Travel Agency, be they caused by you or by third parties using
your account. The information, program codes, products and other services published on this Website may contain
misprints, errors or inaccuracies. This Travel Agency and its employees will make changes periodically to update
the information. As a condition for the use of this Website, you guarantee that you will not use it for any activity
illegal or forbidden in the terms, conditions and requirements mentioned above.
Description of terms used in some of the products or services offered on this Website
“ECONOMY CLASS AIR FARE WITH RESTRICTIONS”
When the customer chooses the “Economy class air fare with restrictions”, unless expressly indicated, it is a rate
where no changes, cancellations or reimbursements are allowed (except by paying a penalty fee stated by the airline
according to the rate applied). This means that the airline ticket may not be used for a purpose different to
the one intended, including trying to use the return leg of a trip without using the initial leg first.
An administrative fee is charged for every User, and the amount varies according to the purchasing process used.
Please refer to Administrative Fee Charged for online sales, and Administrative Fee for sales through offices
and central reservations office. This fee is nonrefundable, and in case of changes or modifications that require
changing the ticket, this fee shall be charged again.
For air travel purposes, a minor is someone who is not yet 18 years old on the date of departure.
* INFANT (INF): Is the minor under 2 years of age on the date of departure. He / She travels without occupying
a seat, accompanied by someone 18 or older, paying a variable percentage of the adult rate.
* CHILD (CHD): Is the minor aged between 2 and 11 years on the date of departure, and who always travels
accompanied by a person older than 18. He / She travels occupying a seat.
* YOUNG PASSENGER (YP): Is the minor aged between 12 and 17 years on the date of departure, who travels
without a companion and/or with in-flight assistance if necessary. He / She travels paying an adult fare.
Limitations regarding number of minors with each adult:
Regular airline companies accept for each adult passenger a maximum of:
One BABY (INF).
One BABY (INF) and one CHILD (CHD) under the age of 5.
Two CHILDREN (CHD) under the age of 5.
To fly with more than two CHILDREN (CHD) aged 5 to 12 years, the respective airline must be consulted.
Exceptionally (the respective airline company will always be consulted), two BABIES (INF) may be accepted
for each adult User, as long as one travels in arms, and the second one on an approved infant car seat,
occupying the seat next to the User. The applicable fare for the BABY occupying the seat shall be the same
as the one for a CHILD (CHD).
Please consult other restrictions with the agent.
Flights on low-cost airlines
Low-cost airline regulations generally require that all minors under the age of 14 always travel accompanied
by an adult, and with a PASSPORT. If this regulation is not met, the minor shall not be allowed on board.
POLICIES REGARDING CANCELLATION AND THE RIGHT OF WITHDRAWAL will be informed when each service is specifically
Conditions and restrictions for electronic payment
The service hours to purchase airline tickets via electronic payment is from 00:00 am to 11:59 pm (-5 GMT)
Our Website accepts the following debit and credit cards for electronic payment: VISA, MASTER CARD,
AMERICAN EXPRESS, and DINERS.
To guarantee your reservation and fare, on-line payment must be made immediately.
The information supplied must be the same as the one registered at your financial institution (Address, telephone
number, ID, first name and surname).
Administrative fees and handling expenses charged on our Website are non-refundable.
Our Website is not set up to make reservations or airline ticket purchases for infants or children travelling
unaccompanied by an adult (older than18). Both adults and children have to be part of the same reservation.
Reservations and electronic payment purchases of airline tickets must be made at least 24 hours prior to departure.
One leg of the trip must originate or end in Colombia.
Check the payment conditions to see if the airline ticket that you are purchasing is refundable. This, in case
you cancel your trip after making the purchase.
Remember that all promotional fares are nonrefundable. Certain restrictions and penalties apply for changes.
Reimbursements are handled by the airline, and the length of time estimated for the reimbursement process depends
on the airline, as long as the ticket is refundable.
In case of reimbursement, the regulations and penalties established by the airline shall apply, based on the type
of fare and its restrictions.
You must acknowledge that you have read and agreed with all the purchasing terms of the airline ticket. At the end
of the process you will receive two e-mails: an automatic confirmation from our payment platform, and a
confirmation of your airline ticket.
All fares available on our Website are for electronic payment only (online payment).
Fares available on our Website cannot be guaranteed until online payment has been completed.
If your search finds no results, it may be that the airlines that cover the specific route that you are
consulting have not joined our reservations system yet.
For all transactions paid via electronic payment on our Website, an internet differential administrative
fee will be applied depending on the airline and the route chosen.
Ground Transportation Tickets
Reservations and electronic payment purchases of ground transportation tickets must be made at least 24 hours
prior to departure.
Check the payment conditions to see if the ticket that you are purchasing is refundable. This, in case you cancel
your trip after making the purchase.
Remember that all promotional fares are nonrefundable. Certain restrictions and penalties apply for changes.
Reimbursements are handled by the ground transportation company, and the length of time estimated for the
reimbursement process depends on the company, as long as the ticket is refundable.
In case of reimbursement, the regulations and penalties established by each ground transportation company
shall apply, based on the type of fare and its restrictions.
You must acknowledge that you have read and agreed with all the purchasing terms of the ground transportation
ticket. At the end of the process you will receive two e-mails: an automatic confirmation from our payment
platform, and a confirmation of your ticket.
Fares available on our Website cannot be guaranteed until online payment has been completed.
If your search finds no results, it may be that the ground transportation companies that cover the specific
route you are consulting have not joined our reservations system yet.
For all transactions paid via electronic payment on our Website, an internet differential administrative fee
will be applied depending on the ground transportation company and the route chosen.
“Churning”: it is considered bad practice to make several consecutive reservations for the same destination,
user, date, time, and airline. Please refrain from engaging in such activity.
“Duplicity”: It is considered bad practice to make a new reservation if the first one is still valid (same
destination, user, date, time, and airline)
Based on the above, we kindly request that you do not make more than one reservation for the same person on
the same route, as this would lead to complications with the carrier, and automatic cancellation of flights
due to duplicity of reservations, as well as a penalty charge imposed by the airline.
In order for the payment to be reversed, within the next five (5) working days after the customer has been
informed of the fraudulent transaction, or when he/she should have received the product, received it in bad
condition, or received a different product, the customer must present a complaint to the supplier and return
the product, when applicable. Then, the customer must notify the issuer of the credit/debit card used to
pay the purchase, who together with the other parties involved in the payment process, will proceed to
reverse the transaction.
To complete the purchase, the User will be required to supply identification information of the User/Users
and the form of payment to be used by each one. This process is done in several steps; once the information
has been filled in you will have the chance to revise it before finalizing the purchase.
The User acknowledges that he/she knows and will comply with all the government requisites regarding
documentation for entry and exit required by the Colombian legislation, or by the carriers. If there are
any questions, this Travel Agency kindly requests that you contact our office before completing any purchase.
Purchases of any kind will only be effective when this Travel Agency charges the appropriate amount to a
valid credit/debit card, or to the agreed payment method, and after it has been verified by the financial
department. Before this, the Travel Agency may cancel the purchase at any moment.
This Travel Agency has the right to ask for additional information from the User to verify his/her purchase.
In case the credit card transaction is not approved, the User must know that his/her reservation or request
could be cancelled by this Travel Agency and/or the service supplier. Payment for air/ground transportation
tickets is made with a credit card prior to the tickets being issued.
Not all fares mentioned on the Website have airport fees and other charges included. They do not include
visa expenses or departure rates when leaving the country, which might be paid in local currency or in
US Dollars at the airport. Fare variations due to delays in the payment of the reservation or airport fees,
from the moment of booking until the issuing of the airline ticket, will be paid by the User.
If the transaction is not approved, our User will receive a written communication on the e-mail address
that was used to make the reservation.
If the transaction is approved, our User will receive a written communication sent to the e-mail that was
used to make the reservation, with the reservation record, and the payment receipt. In the case of airline
ticket purchases, the User will receive two charge transactions: one in the name of the airline, and
the other in the name of the Travel Agency.
Currency rates are based on various publicly available sources and should be used as guidelines only.
Rates are not accurate, and actual rates may vary. Currency quotes are not updated every day. Check
the date on the currency converter feature for the day that currency was last updated. Suppliers do not
warrant or guarantee such accuracy. When using this information for any financial purpose, we advise you
to consult a qualified professional to verify the accuracy of the currency rates. We do not authorize
the use of this information for any purpose other than your personal use and the resale, redistribution,
and use of this information for commercial purposes is expressly prohibited.
We recommend Users to verify travel warnings issued for their chosen destination.
By reason of selling trips, this Travel Agency does not represent or guarantee that travelling to those
destinations is recommended or without risk, and it is not responsible for the direct or indirect damage
or loss of any nature that the User and/or his/her property might suffer as a result of travelling to
DOCUMENTATION: All Users must carry the necessary personal documentation. The Travel Agency refuses all
responsibility for the information, pick-up or refusal of visas. The User is responsible for all the
documentation given to him by the Travel Agency.
LUGGAGE: On ground transportation services, the carrier expressly disclaims all liability in case of loss,
damage or theft by any circumstance. We recommend the Users to witness the handling, loading and unloading
of their luggage. On air travel the IATA (International Air Transport Regulations) regulations shall apply.
Notes: 1.Porters or luggage handlers, when included in the program, are available at airports and other
boarding places. Hotels have their own staff for this purpose. 2. Tips represent appreciation for a service
well-done, and as such are voluntary. Check-in time at the airport. Check-in at the airport must follow the
time margin established by airlines.
CANCELLATIONS: The User may cancel, at any time, all services requested or purchased, and shall have the
right to a deposit reimbursement as long as the program has no conditions that state otherwise. In case of
air ticket cancelations, the IATA regulations shall apply. In case of charter flights, the cancellation
clauses that apply are the ones for the program.
CLAIMS: You must send a written communication, or an e-mail.
AGREEMENT: By booking any travel program sold by this Travel Agency, the User and/or Users acknowledge that
they know and agree to the terms on these “General Conditions”, which are available to be printed, as well
as to the special conditions described on the travel program, or on the specific trip plan.
Some sections on this Website might have advertising content, or be sponsored. Advertisers and sponsors are
solely responsible for guaranteeing that the material sent to be included on the Website complies with the
applicable laws. This Travel Agency is not liable for any error, inaccuracy or inconsistency that might be
present in the advertisements or sponsored content.
In any case, to file a claim related to advertisements included on the Website, please send an e-mail to
email@example.com, and This Agency shall contact the advertiser.
SPAM. The legislation valid in Colombia will be applied. An electronic mail cannot be considered SPAM if
it includes a way to be removed.
Links to Third-Party Sites
This Website may contain hyperlinks to websites operated by third parties other than this Travel Agency.
The Travel Agency does not control such websites and is not responsible for their contents. Our inclusion of
hyperlinks to such websites does not imply any type of association, relationship, agency or representation
with them or their operators. This Website contains hyperlinks to other websites; please be aware that when
you enter into one of them you are on a website different to the Website of this Travel Agency; hence,
we do not assume any responsibility. We advise you to read their instructions regarding privacy, since
they might be different to the ones offered by this Travel Agency. Of course, you are solely responsible
for your passwords and for the information on your user account. Please, be very careful with such information.
The information supplied on our Website regarding timetables, availability, and online reservations of
air and ground transportation tickets is property of the carriers. This Website has been created with
data obtained from various sources. We do not guarantee availability, access, truthfulness, punctuality
or any other aspect of the information contained therein.
Use of boards, chat rooms, and other communication forums.
If the Website has boards, chat rooms and other communication forums or means, you as User, agree to send
and receive only appropriate messages and material related to it. The User shall refrain from engaging
in any action that implies a bad use of the forum, such as the following, but not limited to them:
Slander, insult, abuse, harass, threaten, and violate third party legal rights (i.e. the right to privacy
and to publicity).
Publish, distribute, advertise or broadcast any type of information or material that is defamatory,
discriminatory, obscene, indecent or illegal.
Upload files that have software or other material protected by intellectual property laws (or copyright),
unless you have the authorship or the rights, or you have received all the appropriate authorizations for use.
Upload files with viruses, or that are corrupt or have any type of programs or codes that might harm the
operation of third party computers.
Eliminate any attributions of authorship, legal notifications, property designations and/or labels in
any file that is uploaded.
Falsify the source origin of the software program, or of any material included in the uploaded file.
Advertise or offer goods and/or services for sale, carry out surveys, contests, or send chain mail.
Download any file previously uploaded by another user, knowing that it should not be legally distributed
in such way.
As User, you agree that forums are for public communication, not private. Likewise, you agree that chats,
conferences, bulletins and other communications between other users are not endorsed by this Travel Agency
or its affiliates, and that such communications will not be considered for revision, virus control,
and/or approval by this Travel Agency or its affiliates. This Travel Agency reserves the right to remove,
without previous notice, any content from a forum, as well as the total right to deny, at its discretion,
the access to any website user or to any section of it without previous notice.
Security and Privacy
All information supplied by you on our Website at registration time is transmitted via SSL (Security
Socket Layer). This proven code system allows your computer to encrypt the information before it is sent
to our system.
The encrypted information arrives in our servers which have all the latest security patches and firewalls
on all non-used ports, before finally returning to its original form to be stored in our database.
Security risks to be considered when carrying out transactions on Internet
A user might be deceived by e-mails or misleading DNS servers to visit a false website with the same design,
but where his/her credit card details are uploaded into a false system, stealing the information. Hence,
it is very important that users enter directly through well-known domains to diminish this type of risk.
It is possible that the computer where the user is completing the transaction has some type of spy or malicious
software installed, unbeknownst to him, and all information keyed in or in input devices is sent to an internet
host or network. We recommend, if possible, doing all transactions from home or office computers.
Someone might impersonate the user, or the user might deny having sent and/or received the transaction,
and it is used by a third party.
This Travel Agency reserves the right to use “cookies”, in any type of use given to the Website. Cookies are
small data text files that can be stored in your computer’s hard drive, and that let us know the following
The date and time of the User’s last visit to our Website.
The content design that the User chose on his/her first visit to our Website
Security elements that intervene in controlling the access to restricted areas.
Nevertheless, we inform users that they have the possibility of disabling cookies from their computers.
Through these cookies, once you are registered, other users can see if you are logged on, or not, and
thus contact you faster and more smoothly.
This Website implements its data protection policy in accordance to Law 1266 of 2008, which aims to guarantee
the protection and storage of data bases that contain personal or socially relevant information, and to
not put at risk our Users’ fundamental rights.
Your privacy and trust are very important to us. Therefore, this Travel Agency would like to ensure that
you know how we safeguard the integrity, confidentiality and availability of your personal information,
in accordance to Colombian legislation.
For Grupo Wayiu S.A.S., formed by Undertrail as explained below (“Grupo Wayiu”), it is necessary to gather
certain personal and sensitive information to be able to perform the activities inherent to its commercial
Grupo Wayiu informs the Users (the “USERS”,) of its different products and/or services about its personal
information protection policy (the “Personal Information”).
I. The Personal Information that you give to this Agency will be collected, and its manual and/or automated
processing is for the following purposes:
a. Support the contractual relationship established with “Grupo Wayiu”.
b. The provision of services related to the products and services offered, where the “USER” decides to
subscribe, unsubscribe, consult or purchase.
c. Carry out all activities related to the service and/or product. Your information will be included in
a list of e-mail addresses to be sent the bulletin.
d. Inform you about changes regarding our services.
e. Process your requests, manage activities, clarifications, research and market statistics.
f. Marketing and sale of our products and services.
g. Inform you about new products and services related to those you have purchased or booked.
h. Carry out any complementary or auxiliary activity necessary for the supply of the Services.
i. Prepare studies or programs required to determine consumer habits.
j. Refine security filters and business rules regarding commercial transactions.
k. Assess periodically our products and services to improve their quality.
l. Evaluate the quality of service provided, and in general, to comply with our obligations to you.
m. Send technical, operative and commercial information, via traditional or electronic means, regarding
products and services offered by “Grupo Wayiu” and/or its associates and suppliers, now and in the future.
n. Request customer satisfaction surveys that the “USER” is not obliged to answer.
II. It is important to remember what constitutes personal information. It is only the information regarding
an individual or natural person. All types of legal entities are excluded from this definition.
III. We assume that the “USER” has the legal authority to supply, receive and resend “Personal Information”.
To prevent any lack of legal protection, “Grupo Wayiu” gives the “USER” the possibility to answer on the
same platform the information sent, free of charge, without any contractual relationship.
IV. If you supply personal information about third parties such as your spouse or a work colleague, we assume
that you have their consent to do so.
a.) However, if the “USER” would like to do more business with “Grupo Wayiu”, he/she must register in the
platform, agreeing to the conditions established for “USERS”.
b.) In order to facilitate the exercise of rights regarding your privacy and to defend what is appropriate,
in case the information is sensitive or reserved, and in case it is not possible to answer via ordinary means;
“Grupo Wayiu” shall supply to the “USERS”, the proper technical resources and e-mail to be contacted. For this,
please send a communication identifying the sender and describing the problem to firstname.lastname@example.org.
c.) Registered users can revise or modify their Personal Information through www.undertrail.com
d.) “USERS” have their rights recognized and may exercise them to access, cancel, rectify and oppose, by
contacting “Grupo Wayiu” through their e-mail address email@example.com, properly proving their identity
in digital manner, with their personal e-mail account.
e.) Regarding terms and conditions of Undertrail’s specific use, you may consult them at the following address
f.) If you are a register user on our Website, you may cancel your account on Undertrail’s system.
g.) If you chose to cancel your account, as far as it is legally permitted, we will store your personal
information in our files with the objective of identifying accounting and fiscal data regarding completed
transactions, preventing fraud, solving disputes, researching conflicts or incidents, enforcing our terms
and conditions of use, and complying with legal requirements.
V. “Grupo Wayiu” reserves the right to modify the present policy to adapt it to legislative or jurisprudential
news, as well as to best practices regarding the tourism sector and other sectors of the economy that form
part of the group’s interests.
VI. In such cases, “Grupo Wayiu” will announce on this page any future changes, with reasonable notice,
before they are implemented.
VII. Certain services and/or products offered on www.undertrail.com, and on any of their websites or similar
means, may have particular conditions with specific measures in terms of protection of Personal Information.
VIII. The Personal Information collected will be processed either manually or automatically, and incorporated
into the corresponding files or data bases (the “File”) by “Grupo Wayiu”, in its role as responsible for
processing and protecting the information.
IX. With this purpose, “Grupo Wayiu” will provide to the “USERS” the proper technical resources to gain access,
beforehand, to this notice regarding their current Policy, or any other relevant information, and the “USERS”
may give their consent so that “Grupo Wayiu” S.A.S proceeds with the data collection.
X. Certain products or transactions require the user to register and complete the information requested and
necessary to complete the transaction. The user’s access to this section is voluntary and free; however,
to continue with the process each step must be completed.
XI. Regarding services aimed at minors, where Personal Information is collected, “Grupo Wayiu” shall always
request the express authorization of parents or legal guardians, so that the minors may access their
Personal Information, and it can be processed either manually and/or automatically as provided in this
notice about the current policy.
XII. Usually, services and/or products are supplied to the “USER” as an individual or natural person. Thus,
in the majority of cases it is necessary to confirm his/her digital identity and legal capacity.
XIII. Sometimes, “Grupo Wayiu” receives personal information from our commercial partners. “Grupo Wayiu only
uses this information if it has been collected according to what is established in its current Data Protection
and Information Processing Policy.
XIV. We will always inform you before collecting any Personal Information, and let you know the purpose of
such collection. We will request your consent before using or communicating your information for any purpose
different to the initial one.
XV. Protection of Personal Data: “Grupo Wayiu” has adopted the legally required security levels of protection
of Personal Information”, and has installed all the means and technical measures available to prevent the
loss, misuse, alteration, unauthorized access, and theft of Personal Data supplied to “Grupo Wayiu”. Nevertheless,
the “USER” must be aware that internet security measures are not unbreakable.
a) All information supplied by you on our Website at registration time is transmitted via SSL (Security Socket
Layer). This proven code system allows your computer to encrypt the information before it is sent to our system.
The encrypted information arrives in our servers which have all the latest security patches, and firewalls on
all non-used ports, before finally returning to its original form to be stored in our database.
b) The access to certain webpages of “Grupo Wayiu” offering services, products and activities, require a user
name and a password. It is your responsibility to keep your user name and password confidential.
c) We have trustmarks to engage in electronic commerce, and proper tools for vulnerability management.
XVI. Security risks to be considered when doing transactions on internet:
a) It is possible that a user might be deceived by e-mails or misleading DNS servers to visit a false website
with the same design, but where his/her credit card details are uploaded into a false system, stealing
the information. Hence, it is very important that to make transactions, users enter directly through
well-known domains to diminish this type of risk.
b) It is possible that the computer where the user is completing the transaction has some type of spy or
malicious software installed, unbeknownst to him, and all information keyed in or in input devices is sent
to an internet host or network. We recommend, if possible, completing all transactions from home or office
c) Someone might impersonate the “USER”, or the “USER” might deny having sent and/or received the transaction,
and it is used by a third party.
d) This Agency recommends that the computer used to complete transactions has an active up-to-date antivirus
installed, in order to mitigate the risk of fraud.
XVII. Since “Undertrail” belongs to a business group, your personal information may be shared with the group
companies and their commercial partners, for the same purpose as indicated for the collection of Personal
Information”. Such entities are obliged to comply with the corresponding confidentiality and transfer agreements.
XVIII. “Undertrail” does not share the Personal Information of its “USERS” with third parties, except when
it counts with the appropriate authorizations, or through a legal order. In these situations, under legal
or corporate obligation, the “USERS” shall be duly notified through the data collection forms, together
with the name of the company that is sharing the data and the third party that is receiving it, the type of
activity in which both of them engage in, and the purpose for sharing the information.
XIX. In cases where “Undertrail” has to share “Personal Information” with third parties located abroad,
due to the nature of the services and/or products offered. “Undertrail” guarantees the confidentiality and
secure processing of the “Personal Information” during international exchanges that might take place as a
result of sharing the information.
XX. If you do not express your objection to the sharing of your personal information, it is understood
that you have given your consent. Otherwise, you may indicate it via the following e-mail address:
technologies, such as cookies and device fingerprinting, which make your visit to our websites easier
and more efficient, providing a more personalized service and recognizing you when you return to our
website. For the purpose of the present “Privacy Notice”, cookies shall be defined as small data text
files that a website transfers to your computer’s hard disk with the aim of storing certain records and
a) Websites might allow advertisements or third party features that send cookies to the “USERS’” computers.
b) Cookies are associated only to an anonymous “USER” and his/her computer, and do not provide by themselves
the “USER’S” name. In many cases, you will be able to navigate anonymously through any of the “Undertrail”
websites. When you access any “Undertrail” website, your IP address (your computer’s internet address) is
stored, so that we know which parts of the site you visit, and for how long. We do not associate your IP
address to any personal information, unless you have register with us and accessed our system using your profile.
c) As a result, it is possible that on certain applications “Undertrail” recognizes the “USERS” after
they have registered for the first time, without them having to log in to our site every time they visit
in order to access areas, services and/or products reserved exclusively for them.
d) For other services, it will be necessary to use certain access passwords, and even a digital certificate,
with previously chosen characteristics.
e) The cookies that we use cannot read the cookie files created by other suppliers. “Undertrail” encrypts
the “USERS” ID information for greater security.
f) To use the “Undertrail” websites, it is not necessary for the “USER” to allow the storage of cookies
sent by “Undertrail”, without prejudice that in that case it will be necessary for the “USER” to register
as “USER” for each service that requires a previous registration.
XXII. The sole acceptance of the terms and conditions on the website, and of the services provided by
UNDERTRAIL, is considered as an express acceptance of the authorization to use the personal information
supplied by the User through the website.
Questions and Suggestions
If you have any questions or enquiries regarding the collection, process or transfer of your personal
information, please contact us at firstname.lastname@example.org
Policy for the Organization
The data protection policy implemented by this Travel Agency, and the User that logs in, starts the moment
he/she supplies his/her personal information, required to identify the User and store the data on the
Travel Agency’s Website data base of registered users.
After the financial information of a transaction (credit card number, expiration date, and security code)
is presented to the financial network, only the credit card number and the security code are stored in the
Interpagos system (an online payment system in Colombia). These figures are encrypted, their display totally
restricted, and only the company’s manager has access to this information. All of this to comply with
international regulations (PCI DSS) in order to prevent information leaks.
This information is located in the data center of the Interpagos system. These type of Datacenters are
used by financial and government institutions.
The information required for a transaction must be stored for one year minimum, as stipulated by the
regulations for financial institutions.
Against Child Pornography
In accordance to Law 679 of August 3, 2001, issued by the Congress of the Republic of Colombia, in which
it passes regulations to prevent and counteract the exploitation, pornography and sexual tourism of minors.
According to this Law, all individuals must prevent, obstruct, fight, and report the exploitation, accommodation,
use, publication, and circulation of images, texts, documents, audiovisual files, misuse of global information
networks, or the establishment of electronic communication links of any type related to pornographic
or sexual material with minors.
Pursuant to the provisions set out in article 17 of Law 679 of 2001, the agency warns tourists that the
exploitation and sexual abuse of minors in this country carries criminal and administrative penalties,
in accordance with applicable law. Also, and with the objective of complying with Resolution 3840 of
December 24, 2009, and according to Article 1 of Law 1336 of July 21, 2009, Grupo Wayiu S.A.S. adopted
a Code of Conduct model, to prevent and stop the sexual exploitation of boys, girls, and teenagers
within the tourism sector.
Last updated on: July 23, 2013